Frequently Asked Questions

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What To Do In The Event Of An Accident




1. SAFETY FIRST
If possible, move your vehicle out of traffic and turn on its flashers. Put out warning triangles or flares if you have them. Then stand a safe distance away while you talk to other drivers or wait for help.

2. ARE YOU INJURED?
Double-check yourself and others around you to make sure no one is hurt. Even a fender bender might have caused an injury that's not noticeable right away. Summon medical help if there is any doubt.

3. CALL THE AUTHORITIES
Call the police, especially if there has been substantial damage or anyone is injured or acting confrontational. Ask for the investigating officer's name and contact information, and for the accident report number so that you can follow up.

4. EXCHANGE INFORMATION
Obtain the name, address, phone number, drivers license number, plate number, and insurance information of any other drivers involved in the accident, along with the names of anyone with injuries and any witnesses. But don't argue over who is at fault or admit blame.

5. RECORD THE SCENE
If possible, take photos of the scene (a cell-phone camera can come in handy) or draw a diagram showing the cars' positions. Contact your insurer right away.

6. CALL ENNEKING
After recording the scene, call Enneking Auto Body and we will guide you through the next steps of getting your vehicle repaired quickly and safely.

Click here to find out your legal responsibilities in the event of a collision, according to the state of Indiana.

Towing

Yes! Give us a call during business hours and we will get everything set up for you. If it is after our business hours you can just tell the towing company to drop it off in our parking lot. They will ensure it is locked and we have security cameras on site so you can rest easy knowing your vehicle is safe and secure!

Here are the local towing companies we generally use:

Batesville:
Buckley's Towing: Phone: 812-934-3303 | Cell: 812-212-3303
Gehring's LLC Towing and Recovery (Obermeyer Marathon): Phone: 812-934-2334

Greensburg:
Acra Towing: Phone: 812-662-8307 | Cell: 812- 614-0641
AAA Sweet's Wrecker Service: Phone: 812-663-4867
Tim's Wrecker Service: Phone: 812-663-3159
If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.

Rental Cars

Yes! If you let us know the time and date you need your rental car then we can have one waiting here for you at the time of your drop off. In most cases we use Enterprise Rental Car out of Shelbyville or Batesville.
If you are the insured, going through insurance, and you have rental coverage you are able to get a rental vehicle covered by your policy. If you are the claimant, a rental vehicle will be covered by the other parties insurance at no expense to you. If you decide to pay out of pocket you will be responsible to cover the rental charges.
Each location has loaner vehicles that we lend out to our customers. These are on a first come, first serve basis and must be scheduled according to availability. Just mention it to us when you call to schedule.

Requirements of use: In order to use our loaners you must sign a form when you pick up that states you have full coverage insurance. This is to ensure coverage if any accidents should happen. You will also be required to bring the vehicle back with the same level of gas that was provided at the time of pick up.

Estimates

We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Both shops are flexible to fit your schedule but are always available for appointments from 8am-11am and from 12pm-4pm, Monday through Friday.
• Batesville Location
• Greensburg Location

Minor damage estimates generally take 15 to 30 minutes, start to finish. If there is extensive damage we suggest leaving your vehicle for a couple of hours so we can locate as much damage as necessary by pulling it into the shop.

If you know you want us to repair your vehicle, you should choose the express option! Drop off your vehicle and we will do a complete meticulous disassembly to establish a comprehensive estimate from the start. That way there will be limited surprises along the way that may hold us up. We will just need a signature to start and all of your insurance information and we can take it from there.
Our normal business hours are Monday thru Friday 7:00 AM to 5:00 PM at the Batesville location and 7:30 AM to 5:00 PM at the Greensburg location. We understand that work schedules may conflict with this so please give us a call and we will happily figure out a way to accommodate you. If you work in town we may be able to come to you to inspect the vehicle or you can drop the vehicle off at the shop for the day and we can give you a ride to work. If this isn’t an option we are always willing to schedule an appointment either before or after hours during the week or on Saturdays. We want to do anything to make this as smooth of a process as possible!
If your insurance adjuster already came to look at your vehicle you are able to just call and schedule the repairs. You can fax or email us a copy, drop it off or give us your insurance information and we can get our own copy of the estimate. We must start the repair process off of that original estimate.
By law, you are only required to get one estimate. We work with many insurance companies and will be able to take care of setting everything up for you.
There will be times when estimate prices differ. In this case please bring it in to us to go over where the differences are. It could be that some damage wasn’t seen by the other shop. We try to include all damage in our initial estimate in order to prevent a supplement and get your vehicle back to you quicker.
With the technological advances on vehicles today it makes it close to impossible, on some accidents, to see all of the damage without removing some exterior parts. Once the vehicle is scheduled in for repairs the first thing that we do is a complete meticulous disassembly to ensure all damage is accounted for. This is the normal time additional damage will be added. You are also more than welcome to stop back in or give us a call and we will make the appropriate changes for you prior to repair if necessary.

The Repair Process

You are under no legal obligation to go to the shop that the insurance company suggests. It is your choice on the shop that fixes your vehicle.
As long as you need to be taken somewhere in town we would be more than happy to give you a ride!
Yes! We have a drop box for keys next to the front door. In addition, we have security cameras set up at both facilities so you can rest easy knowing your vehicle is safe! We only ask that you place the keys in an envelope located in the drop box and sign the bottom. This signature gives us permission to work on your vehicle and we are unable to start on repairs until we have it.
Each repair is unique and the length of time it takes to repair your vehicle depends on numerous variables. If your car was towed or isn’t drivable, then you were probably involved in a more serious accident and you should expect to leave your car at our shop for a while. If your damage is less extensive and you can drive it to the shop, we will order the parts ahead of time so that they are waiting for you when you bring your car in. We should be able to give you an approximate out date once the initial estimate is written. Also, if your vehicle is currently being repaired at our shop you can see the status online; just ask us for the necessary information to get started!
If you are going through your insurance or another party’s insurance then we are unable to start anything on your vehicle until your insurance company gives us the okay. An insurance company can take anywhere from 1 to 5 days (or even more at times) to approve a repair. We have worked with many different insurance companies so if you have any questions on procedures please give us a call and we will be able to fill you in!
Once everything is approved by the paying party, the car will be scheduled in for a repair. Upon arrival, the vehicle will get a preliminary wash and check in. During this time we will look over your vehicle for any unrelated accident damage to ensure you get your vehicle back to you without any issues. If we find significant damage our estimator may give you a call to discuss repairs if you are interested.

At this point the vehicle will be assigned to a technician and the damaged area will go through our meticulous disassembly as parts are checked in. This step is vital to make sure your vehicle gets back to you as quick as possible. If the technician finds any damage that wasn’t included on the initial estimate or any parts that came in damaged or wrong he will notify the estimator. This step is known as a supplement and if you are going through insurance we are required to notify your adjuster to get approval. On average this process takes approximately 1 to 2 days but depending on your insurance can take up to a week. You can trust that we are doing everything we can to get approval as quick as possible in order to get your vehicle back to you. If any supplement damage will cause your vehicle’s promise date to change, you will be contacted to explain the situation.

Once the supplement is complete, the vehicle moves through all of the different stages necessary to get your vehicle back to pre-accident condition. Each repair is unique but typically a vehicle will first have frame damage repaired (on severe accidents), followed by body and mechanical repair, paint, reassemble, and a final car wash. After the repair is completed, your car is carefully inspected by our office staff to make sure the repair conforms to our high standards. If it does, we call you to come out to inspect your car to see if it meets your specifications.
If you are going through insurance and we find additional damage once your vehicle arrives at the shop, we will notify your insurance adjuster for approval to repair. If the damage is due to the accident, the insurance company should cover the additional charges. If there are any questions regarding cause, the insurance company may contact you to discuss the accident and come in to inspect the vehicle. Ultimately, if the insurance company does not cover something, it is your responsibility. These circumstances are rare and you will be notified immediately, prior to any work being completed.

If you are paying out of pocket, we try to avoid any chance of a supplement. If we suspect one may come up we will explain that to you during the estimate. If something does arise, we will contact you immediately in order to determine how we should continue.
We use AkzoNobel Sikkens® Autowave paints for the best application. As your vehicle moves to the paint department, our experienced paint staff uses state of the art equipment to develop a spray out card to ensure the color matches that on your vehicle perfectly. In accordance with the manufacturer’s guidelines, blending will be done within the damaged panel or onto adjacent panels in order to restore the factory finish every time.
Yes you can repaint your car another color but in most cases it is best to keep your car the same color. Painting your entire car a new color is a very labor intensive task that requires painting the inside of the trunk, doors, hood and more. Because of this, the cost may be higher than you expect. If you are interested in this please stop in and we will work with you to get you what you want at a reasonable price.
There are three types of parts that can be used and if you go through insurance it will be determined through your company’s policy. By law, a vehicle five years within the year it was manufactured must use OEM or Reconditioned parts on the vehicle. If your vehicle is more than five years old it is possible to use Aftermarket or Salvage parts. Your insurance company will tell us which to use.

OEM (Original Equipment Manufacturer) Parts: These are brand new parts directly from the manufacturer of your vehicle. They are the most expensive and contain a warranty if any problems should arise.

Reconditioned Parts: These are OEM parts that have been damaged and repaired back to factory specifications.

Aftermarket Parts: These are new parts that are developed by a company other than your vehicle’s manufacturer. These are similar to OEM parts and still carry a warranty but are generally cheaper. Many aftermarket parts carry a certification by CAPA which helps ensure the integrity and basic quality of the part. If a situation arises where the part does not align properly or appear identical to the original part then it will be returned and a different part type will be used. Enneking Auto Body always puts the safety and condition of your vehicle ahead of price. You can rest easy knowing we will not place aftermarket parts on your vehicle in order to achieve an inexpensive repair.

Salvage Parts: These are used OEM parts usually taken off totaled vehicles from a salvage yard. This is generally the cheapest option.
Yes! Even though it is not required to do so, we put a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.

Your warranty will be mailed to you after your repair is complete. It generally arrives within a week of you picking up your vehicle.

Click here to see a copy of our warranty.
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems please do not hesitate to give us a call or stop back in. We warranty all of our work and will fix any issues that arise. If it turns out to be something the insurance company needs to be brought in on we have procedures in place to get everything taken care of.
The answer varies. If the cost to repair your car approaches its actual cash value, it may be a considered a total loss. Normally, if the cost of the repair exceeds 70-80 percent of your car’s value, then the adjuster can declare it a totaled vehicle. If it is a total loss, your insurance company will contact you to discuss your options and then they will send out a check for the value.

Even if the vehicle is declared a total, you can still have it repaired. Your decision to have the car repaired depends upon the severity of the accident and several other factors. We will advise you on the repercussions of repairing your car if the insurance company declares it a total loss. You need to understand what will happen if your title is stamped “salvage” as a result of the insurance company declaring the car a total loss. Look to us for accurate, detailed information on this point.
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.

For the first 30 days we suggest that you...

· Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
· Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
· Do not scrape ice or snow from the newly painted surface.

For the first 90 days...

· Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

Payments

If you were not at fault and the repair is going through the other party’s insurance then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair if going through your insurance policy then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out the exact amount.
Your deductible gets paid to us directly at the time you pick up your vehicle. The insurance company covers the remaining balance in the form of a check and it might get sent to you or the shop. The check will be in the amount of the initial estimate minus the deductible. If you receive a check from your insurance company for the repair, it will be your responsibility to provide that to us at the time you pick up your vehicle. You are able to just sign the back of the check instead of depositing the check and writing another.
Depending on the insurance company, they will either issue a check off of the initial estimate to you or to us directly. We have a direct repair program set up with some insurance companies that will pay us directly at the completion of the repair and you do not have to worry about any payments except your deductible (if you have one). If you receive any checks from the insurance company it should be given to us at the time the repair is completed.
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible if you are going through insurance. You are able to just sign the check over to us and do not need to deposit it into your account if you do not want to.
Cash, Check, and Credit Card: MasterCard, Visa, and Discover.
Betterment is applied by your insurance company when a part on your vehicle must be replaced with one that is newer, or better, than the original part. It is your insurer's obligation to restore your vehicle to its pre-accident condition, and if it was not brand new when it got damaged, the insurer is not obligated to replace damaged parts with new ones. However, there are times that new parts are the only options available, which results in the insurance company charging you betterment on that part. Betterment is usually applied to parts that have known life expectancies and therefore contain measurable wear in the form of miles or years. Tires and batteries are two of the most common betterment items. Suspension parts can also be considered for betterment. If your insurance company applies betterment to your repair please contact us with any questions and we can go over the details on how it was determined.